Privacy policy

1. Who we are

Salva Home (“Salva Home,” “we,” “us”) provides residential gutter installation, replacement, repair, leaf guards, cleaning, and ice dam services in and around Rockford, MN, St. Paul, and western Wisconsin.

Website: www.salvahome.com
Email: hello@salvahome.com
Phone: (612) 555-1234

2. Information we collect

Information you give us

• Name, phone number, email address, and property address
• Details about your roof, gutters, photos, preferred dates, and notes you send
• Messages you leave by form, email, SMS, or phone
• Payment and billing details when you hire us (processed by our payment tools; we do not store full card numbers on this website)

Information collected automatically

• Device and browser type, IP address, general location derived from IP, pages viewed, and referral source
• Session data needed to run the site (see our Cookie policy)
• Calculator inputs you enter (lengths, stories, color, add-ons) so we can show a price range and, if you submit a lead, prepare a quote

Information from others

We may receive limited information from mapping or scheduling tools, your insurance adjuster (if you ask us to document storm damage), or review platforms if you leave a public review.

3. How we use your information

• Respond to quote requests and schedule site visits or installs
• Confirm pricing, prepare invoices, and perform the work you hire us for
• Send appointment reminders, warranty follow-ups, and service updates by phone, email, or text when you have contacted us
• Improve the website, calculator accuracy, and customer service
• Detect fraud, secure the site, and comply with law

We do not sell your personal information and we do not rent or trade lead lists.

4. How we share information

We share personal information only when needed to run the business:

• Service providers — hosting, email/SMS delivery, scheduling, payment processing, analytics, and similar vendors under contracts that limit their use of your data
• Crews and partners — licensed teammates who need your address and job details to perform the work
• Insurance and claims — when you ask us to document damage for your insurer
• Legal — if required by law, court order, or to protect rights, safety, or property

5. Texts, calls, and email

If you submit a phone number or email on a quote form, you agree we may contact you about that request — including calls, texts, and emails related to scheduling and your project. Message and data rates may apply. You can opt out of marketing texts by replying STOP and ask to be removed from non-essential email by contacting hello@salvahome.com. We may still send transactional messages about an active job or warranty claim.

6. Cookies and similar technologies

We use essential cookies to operate the site and may use analytics cookies to understand traffic. Details and choices are in our Cookie policy.

7. How long we keep information

Quote and customer records are kept as long as needed to complete your project, honor warranties (including our 5-year workmanship warranty where applicable), meet tax and insurance requirements, and resolve disputes. Website logs are kept for a shorter operational period unless needed for security.

8. Security

We use reasonable administrative, technical, and physical safeguards appropriate for a small service business. No method of transmission or storage is 100% secure. Please use a strong unique password if you ever create an account on related systems, and do not send payment card numbers by unsecured email.

9. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of personal information we hold, or to object to certain processing. Residents of states with consumer privacy laws (including California under the CCPA/CPRA) may also have rights to know categories of data collected and to opt out of “sale” or “sharing” for cross-context advertising — we do not sell personal information as described above.

To make a request, email hello@salvahome.com or call (612) 555-1234. We will verify your request and respond within the time required by applicable law. You will not be discriminated against for exercising privacy rights.

10. Children

Our services are for homeowners and property decision-makers. We do not knowingly collect personal information from children under 13. If you believe we have, contact us and we will delete it.

11. Changes to this policy

We may update this page from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after an update means you acknowledge the revised policy.

12. Contact

Privacy questions: hello@salvahome.com · (612) 555-1234 · Serving from Rockford, MN.